Total Quality Management, or, TQM, describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. With this, a business will work together as a team to progress continually and improve it’s production.
| Idea | Outcome |
|---|---|
| Relationships Based on Trust & Teamwork | Stakeholders and Employees will enjoy a better POS system because overall it will make the experience of work more smooth and efficient. |
| Continuous Improvements of Products & Services | SRG employees will be up to date with the number of specials that are left and immediately know when the restaurant has run out of a product. This will allow the restaurant to become part of the modern technology era. |
| Measurements of Critical Variables | Having a POS system that manages inventory in real time will enable wait staff to know immediately when the restaurant is out of a product preventing confusion. |
| Focus on Employees | Ordering will be faster and more efficient allowing for meals to be sent to the kitchen faster which then results to customers getting their food faster and leaving sooner. Therefore, this will result in faster turnovers and more money being brought into the restaurant overall. |